NPS Deep DiveAlways-on
“What’s actually behind the score?”
Turn your NPS score into the conversation it’s missing.
Corvus follows every score with a real voice interview, so a number on a dashboard becomes a reason you can act on.
The problem
"On a scale of 1 to 10…" gives you a number and an empty comment box.
You know a customer is a 6 — but not what would make them a 9. And the open-text field, on the rare occasion anyone fills it, gives you three words. A score without a story is just a mood ring.
How Corvus does it
Put a conversation behind every score.
Follow the score.
When a response lands, Corvus follows up with a short voice conversation — automatically, at any volume.
Probe the number.
It asks the question your survey can’t: what’s behind that score, and what would move it.
Trend the why.
Corvus tracks the reasons over time, so you see satisfaction shifting before the score does.
What you walk away with
The story behind the number — a running, ranked list of what’s actually driving loyalty and what’s quietly eroding it.