Surveys & NPS
Directional at best. Users pick a number and move on, so the reasoning stays hidden.
Customertruthlivesinthenuance
Corvus helps B2B companies uncover the fullcustomer story through in-depth conversations
The Problem
Teams are inundated with customer signal
More data than ever. Still no answer to the question that matters.
Occasional Meetings
Great signal when available, but interviews are too slow to run continuously.
Behavioral Analytics
Mixpanel and Amplitude show where users drop off. They do not explain why they left.
The Gap
Yet the "why" stays unanswered.
Teams fill in the blanks with confident guesses.
One customer requested a CRM integration, so we should prioritize it.
The 12% conversion drop must be from the new checkout flow.
Activation is down because of seasonality.
We should ship this feature, our competitor has it.
The latest marketing campaign is a success based on the signups.
One customer requested a CRM integration, so we should prioritize it.
The 12% conversion drop must be from the new checkout flow.
Activation is down because of seasonality.
We should ship this feature, our competitor has it.
The latest marketing campaign is a success based on the signups.
That account churned because we lost the champion.
Usage is down because people need time to relearn the redesign.
We just need better onboarding copy.
If we just build this one more feature, we will close more deals.
No one is using the new feature because the UI is confusing.
That account churned because we lost the champion.
Usage is down because people need time to relearn the redesign.
We just need better onboarding copy.
If we just build this one more feature, we will close more deals.
No one is using the new feature because the UI is confusing.
Support volume is up because users skipped docs.
We lost the deal on pricing, not product fit.
Feature usage will bounce back next quarter.
This bug is a low priority, no one has complained about it.
We need to A/B test the new landing page to see what works.
Support volume is up because users skipped docs.
We lost the deal on pricing, not product fit.
Feature usage will bounce back next quarter.
This bug is a low priority, no one has complained about it.
We need to A/B test the new landing page to see what works.
Friction
Customers want to talk.
Your tools make it too hard.
Traditional feedback loops break exactly when context matters most.
Blank boxes don't get honest answers.
Open-ended survey fields get one-word responses or nothing at all. Most users do not narrate context in text boxes.
By the time you meet, the moment's gone.
Scheduling a customer interview can take a week. The behavior you care about happened in real time and memory fades fast.
Solution
From product event to human insight
Capture customer reasoning in real time, then route answers to the teams that need them.
01
Define your why question
Tell Corvus what you want to understand: activation drop-off, feature abandonment, or churn risk.
02
Trigger the right users
Connect an event or upload a list. Corvus reaches out with a personalized, branded invite.
03
A real conversation happens
Users complete a short voice interview at their own pace while the AI adapts to their responses.
04
Understand the real why
Themes, verbatims, and insight summaries are organized for decisions your team can act on this sprint.
Pricing
Get started with a "why" question
Choose a plan that fits your team and start turning user behavior into clear decisions.
Starter
Free
Start with one question. Hear it answered in your own users words.
- Includes:
- 10 conversations / month
- Unlimited Studies
- Full Transcripts & Recordings
- Clips & Reels
Pro
$499/month
For teams who actively engage with users as a system, not just a sprint.
- Everything in Free plus:
- 50 conversations / month
- White label
- API & MCP integration
- Up to 5 team seats
- Priority suport
Organization
Let's Talk
For orgs embedding customer insight into every product decision.
- Everything in Pro plus:
- More than 50 conversations / month
- Custom subdomain
- CRM & CDP Integrations
- Embeddable Capabilities
- Dedicated CSM
FAQ
Frequently asked questions
Everything you need to know to evaluate and launch quickly.
Corvus is built for product and growth teams at B2B companies who want to have real, ongoing conversations with their customers. If your team already knows what users are doing but keeps asking why, you're probably a good fit. If you are looking to run evaluative research studies like concept tests or message tests, we're not the right tool. If you are looking to have open-ended discovery conversations with your customers, we'd love to talk.
Those tools are great for research teams running evaluative studies, like concept tests or message tests, often with third-party panels. Corvus is architected for teams who want to have discovery and open-ended conversations with their own users.
Yes, and that's by design. The experience is clearly framed as an AI interview before it starts, so expectations are set upfront. In practice, your users (developers, ops teams, finance folks) are comfortable with this, and the transparency actually makes them more candid.
Typically 5 to 15 minutes. We've found that response quality starts to degrade beyond that point, so interviews are designed to stay in that window. When a conversation is architected well, that's more than enough time to get to something genuinely useful.
Most teams kick off with a specific “why” question they've been sitting on. Why are users dropping off here? Why did this cohort churn? From there, you build a Corvus interview around that question and send it to the customers who fit that segment. First insights usually come back fast. From there, teams tend to move toward something more continuous, setting up interviews that trigger automatically based on product behavior so the feedback loop never really closes.
Users can choose between voice and text at the start of every interview, so no one is forced into a format they're not comfortable with. That said, we've found most users are increasingly happy to just talk, and voice responses tend to be richer and more candid than typed ones.